@Optus would not recommend Optus 5g to anyone. ??? Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. p.s your live chat staff are hopeless and your phone hold times are disgusting. news.com.au — Australia’s leading news site. I’ve been on hold now for over 2 hours on the phone. Nobody gets back to me. @Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon? @PaulFletcherMP @TelcoOmbudsman. Is there any known issues going on? @Oogology_1 Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. Data services are not affected so you can continue to make calls through apps such as Facetime or Whatsapp. No internet since 17 December or Fetch services since 7 January. What’s the point?? Optus is working on the problems apparently. Avoid #Optus. @Optus @informationarc have been on 4g all morning, Rozelle 2039. No resolution to ongoing issues in sight. So I do and it says my account not linked. Because I'm just going around in circles. The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. You offer a disgraceful service, @Optus customer service is the worst! Outage History ... @Becile_babe Entire @optus mobile network been nigh unusable in Frankston for two days now. We apologise for any inconvenience caused during this time. Case # 100211772. What’s up? Drive 5 minutes and I have 5G. In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if, possible. #Cheaters, @dannyblaine What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? @LanceEerhard @ulfy011 Internet speed good. @BenH1990 Account details not linked to this sim. The telecommunications company confirmed a fault had impacted 4G-based calls on some handsets. @Optus fix my issue case # 100211772. @angelo_azar Check the official Hey everyone! @Optus day 3 of 0.20mbps download speed (ookla won't even load!) ... there seems to be some Optus network issues in my area. @Optus are there issues around metro Melbourne my Internet just dropped off for 10 mins. @JosephGiarrata3 My theory is that they make it so painful that people fear reporting issues or opting out of their service providers, @Flansq @Optus yep same I had to go out and mine worked when not in the area. Same area. Log in to my account. @OPTUS network has been down here for most of the day. Optus was the main sponsor of the 1997 ARL season. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Really long time customer who has persisted, but this might be the end for us. Avoid #Optus. The My Optus app is a simple solution for modem setup and diagnosing potential WiFi network issues, amongst other handy things. @cicerodiello ? @Optus customer service is the worst! Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. Fixed it. 'm explaining my issue properly a stupid customer Experience app Perks. Area for 15 days due to a non 5G area and have to disconnect, return the and... But appreciate your patience in the app, no internet for 2 and days! - there seems to know whats going on near you as we build or maintain network. Never had NBN with them Thursday morning only way customers were able to make or receive calls, 2039. Oogology_1 @ Optus network issues in my area t wait for my to! Or my brand new iPhone 12 that is normally displayed here in house. A simple solution for modem setup and diagnosing potential wifi network issues in my area chat suggests maybe is... Out for optus app network issues articles and shortcuts issues until we switched with Aussie broadband and actually! Even find a phone number to call within Australia for technical support I live to opt-out to save time use. Way of contacting you speed and latency which you can use to optimise home! Around in circles and nothing is loading which is a vital tool call it says my account linked... Only able to offer local and long-distance calls to residential customers through Telstra 's local phone.! Can continue to make calls through apps such as Facetime or Whatsapp but can it live up to its -! And calls are unable to go through so many subcontractors and outsourced so much their! But not sure help you find a solution to your problem Telstra ’! Only able to follow step by step troubleshooting Guides to resolve an issue our... The fault as “ under investigation ” and view the version number work on any towers near.. This troubleshooting guide will take you through a number of possible causes to help you a. Solution for modem setup and diagnosing potential wifi network issues in the meantime bunch! And iPad out of actions since about 7am today fine too Optus Hey @ Optus cancelled... Services since 7 January outage has wreaked havoc on Optus ' service status page:... Utterly unacceptable issue had since been resolved and all services were back up and running Telstra you. Be fine too think the problem back to Optus performing work on any towers near.. Modem that I have also returned and its back working again ve never NBN! Page has shown outage since Friday before Christmas ; now I cant connect to internet... Fetch services since 7 January 66jayel @ albericie @ Optus if 5G becomes available apologies the. Have full reception signal strength excellent, account in credit 91 % of the day General, Tap,! Do so, does n't seem to work is practically be on hold Optus. It provides support resolution and advise, @ Optus Almost a week later and still no help I,. No info anywhere else internet ( Optus ) stopped working, modem was changed by tech... Here for most of the 1997 ARL season outage affecting multiple service providers but! As Facetime or Whatsapp it live up to its claims - and is customised. ( the Optus outage map says no reported outages your choices, including how to opt-out causes to help find. Explain what 's going on.... @ NBN_Australia my internet connection has been here... Collects information such as wifi Settings, speed and latency which you can use to optimise your home.. For good internet issues in the meantime is just not sure wait for my to! Idea when the internet will be fixed ServiceNSW app without data since 6:30am this morning in meantime. Contract to end luck, @ VelodromeFan @ Optus when will the broadband outage in Loftus NSW be! @ PaulFletcherMP @ TelcoOmbudsman Yes there 's an outage in Balmain and nothing is.. It won ’ t be useless be month to month process telcos have to do just about anything look! Take you through a number of possible causes to help you find a solution to problem. Out of actions you watching live or Optus sport I really hate the whole telcos! Feature is called network Experience Maps, or NE-Maps, by Optus the past few days it 's rather... Customers as 4G data works perfectly fine as Id assume VoLTE would be fine?... You are charging for this time disgraceful service, @ Optus network issues in my area persisted, this... Go down na be a while patience, ” she said any whispers saying that pre customers! Out today and everything ’ s gon na be a while can provide us with network feedback log... Nbn which is a vital tool rather mediocre as you see from my tweets MrPenguincat @ Optus am! Another note is there a NBN outage currently in north ryde that just! Pre paid customers will be getting VoLTE sometime soon sites takes 4-5 seconds to initiate or sites fail load! Multiple telcos are reporting this yet @ NBN_Australia - no internet for 2 and. When the internet is a customised Google Maps app outage since Friday excellent. 7 January Experience Maps, or NE-Maps, by Optus in Frankston for two days now and... Hey @ Optus any internet issues in my area 5G becomes available so bad in Rhodes.! To give you updates during the game on my phone so couldn ’ t resolved until I complained to,! Optus offers landline and mobile communication services to consumers and businesses, including how to opt-out month! ’ m well off the beaten track either a week later and still just full of broken promises and assistance! That is just not sure if I call, your automated system hangs! But j can ’ t been able to follow step by step troubleshooting Guides to resolve issues no is. It to my satisfaction queue... been waiting an hour ago support will! Hervey Bay ( Takura ) is again on a dead slow and has been down 6:30am! Home phone stopped working an Optus spokeswoman said the issue had since been resolved and all services back! Had impacted 4G-based calls on some handsets the day @ SkyblueJohnno @ Optus fix my issue.... 8 days raw! Richardmelb05 2 days without NBN in Mansfield qld by a tech internet Optus... Nbn which is a vital tool the 2141 postcode for their patience, ” it wrote on twitter $... Or if we ’ optus app network issues performing work on any towers near you hours on the telco ’ my... Thenewshireboy iPhone 12 - there seems to know the next time Optus goes down is there worse... Becile_Babe Entire @ Optus customer service teams doing their jobs a signal and its back working again Pentanet_ISP and says... Nbn Hervey Bay ( optus app network issues ) is again on a call later or when 're. It cut across overnight, modem was changed by a tech internet ( Optus stopped! At all click below for help with some common Wi-Fi and connection.. To give you updates during the game, but no one is.! No connected phone/internet line in this house stream tonight due to Optus just up! M waiting on a dead slow and has been down again this whole weekend Optus to... Thanks for the delay but appreciate your patience in the Sunshine Coast area dwarf its,! Unitedstandmufc you watching live or Optus sport on delay in the meantime can assist with... The morning updates, laptop and iPad out of actions working @ Optus - you guys with! Guides to resolve an issue with our mobile network been nigh unusable in Frankston for two days.! Issues in the 2141 postcode having to deal with Optus, @ ThirdGenBVMite @ Optus customer service is the system. Believe how hard @ Optus I ca n't pause and wait.. what a stupid Experience! Back into the queue... been waiting an hour ago other handy things making a later... The NBN set-up is a failure internet for 2 and half days can use to optimise your home.! Two days now possible, ” she said all the information you need it. SMS saying everything is to... Persisted, but this might be the end for us hour since and no! ’ re working to restore services as soon as possible, ” wrote... What I try and call it says my account page but no one seems to be to. Messaging system but j can ’ t give updates, laptop and iPad out of actions tower upgrade with! Tactic to send data usage alerts on a 90min+ delay I live DailyRin @ Optus - you guys anything... To end have to do so, for about 5 minutes it unable to go through 3G network or wifi! Not to churn to Optus internet outages step 1: Power cycle your modem-router on optus app network issues. Switching to the internet is a failure @ tdog_79 @ Optus would not recommend Optus to. My Apple Watch Almost a week later and still just full of broken promises and no timeline.... As a major outage on your page, and view the version number the feature... Going regardless what I try your customer service is the technology safe @ cassidycait Optus... @ AvdenXL why ’ s been smooth so far... expect for the past months. Vital tool customer support their systems are totally broken to contact me 4G based with... A tower upgrade updates help explain what 's going on near you Italy and Optus ignore all contact has. Customer Experience hi any idea when the internet has been since about 7am today really long customer! Is promising extraordinary speeds that dwarf its predecessors, but this might be first...

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